Client Services

Questions, answered.

Everything you need to know about ordering, delivery, returns and caring for your Cody Matthew pieces.

How can I contact you?
How quickly will my order be processed?
Each order is carefully prepared before dispatch. Once your order has left us, you will receive a confirmation email containing your tracking information.
Do you offer international delivery?
Yes. Cody Matthew delivers to a wide range of international destinations. Available services, estimated timeframes and delivery costs will be displayed at checkout.
How can I track my order?
Once your order has been dispatched, a tracking link will be sent to the email address used at checkout. Please allow a short period for the carrier’s information to update.
What is your returns policy?
Eligible items may be returned in their original, unworn condition with all tags and packaging intact. Please consult our returns policy for the return period and full instructions.
How does Cody Matthew clothing fit?
Our silhouettes are clean, modern and easy to wear. Choose your usual size for the intended profile, size down for a closer fit or size up for additional ease.
How should I care for my Cody Matthew pieces?
Always follow the care instructions attached to the individual garment. Washing at a low temperature, avoiding excessive heat and storing each piece carefully will help preserve its finish.

Private Assistance

Still need help?

Our client services team is available to assist with orders, products and general enquiries.

Contact Client Services