Shipping policy

Where We Ship
• We offer worldwide shipping.

Order Processing and Cutoff
• Orders placed before 4:00 PM GMT are processed the following business day.
• Standard processing time is 1–2 business days (Monday through Friday, excluding holidays).

Transit Times After Dispatch
• Standard Delivery: 5–8 business days (Monday through Friday).

Total Delivery Window
• Most customers receive their order within 6–10 business days from the date of purchase.

Tracking Information
• A tracking number will be emailed to you as soon as your order has shipped.

Shipping Cost
• A flat-rate shipping fee of $6.99 applies to all orders.

Carriers Used
• We work with national carriers such as UPS.
• The carrier used may vary depending on destination and availability.

Address Updates
• To update your shipping address, email support@codmatthew.com within 1 day of placing your order.
• Once an order has shipped, the address cannot be changed or rerouted.

Delays and Lost Shipments
• Delivery timelines may be affected by weather, holidays, or carrier delays.
• If your package appears delayed or lost, email support@codmatthew.com.
• Replacements or refunds follow the Returns and Refunds Policy after the carrier investigation is completed.

Contact and Business Information
• Cody Matthew
• Email: support@codmatthew.com
• Business Hours: Mon–Fri, 9:00–18:00 GMT