Terms of service

This website is operated by Cody Matthew (“we”, “us”, “our”). By accessing codymatthew.com (the “Site”) or purchasing from us, you agree to the following Terms of Service.

1) Use of the Site
You must be the age of majority in your state or country, or use the Site with the consent of a parent or legal guardian.
You may not use the Site for unlawful purposes or to transmit malware, spam, or any harmful code.
We reserve the right to refuse service, cancel orders, or restrict access at our reasonable discretion.

2) Store Platform
Our store is hosted by Shopify Inc., which provides the e-commerce platform used to sell our products.

3) Products, Pricing & Availability
We make every effort to display product details and colors accurately, but actual colors may vary depending on your screen.
Prices, promotions, and product availability may change without notice.
We may limit quantities per customer, household, or account.
If we identify an error (pricing, stock, description, etc.), we may cancel or correct the order and will contact you using the information you provided.

4) Orders & Payment
When placing an order, you authorize us (through Shopify or our payment processors) to charge your selected payment method.
Orders are not accepted until we confirm them, typically via email.
You are responsible for providing accurate contact and shipping details. For timing, delivery specifics, and modifications, refer to our Cancellations & Order Changes and Shipping Policy.

5) Shipping, Risk of Loss & Title
Shipping timelines are estimates. Once an order leaves our warehouse, the carrier controls transit.
Risk of loss transfers to you once the parcel is marked delivered by the carrier.
For assistance with delivery issues, see our Shipping Policy and Lost Parcels section of the Returns & Refunds Policy.

6) Returns, Exchanges & Refunds
Returns, exchanges, and refunds follow our Returns & Refunds Policy.
Free returns within 30 days for eligible UK orders (with a prepaid printable label).
Size-based exchanges are shipped at no cost.
You can read the full policy on our website.

7) User-Generated Content (Reviews, Comments, Media)
If you submit reviews, photos, comments, or similar materials (“Content”), you grant Cody Matthew a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that Content on the Site and in marketing materials.
You are responsible for ensuring your Content is lawful and does not infringe on any rights or contain harmful material.

8) Prohibited Activities
You agree not to:
• Violate any laws or third-party rights.
• Interfere with or disrupt the Site or its security systems.
• Use bots, scrapers, or automated tools without our written permission.
• Attempt to reverse-engineer, copy, or modify the Site’s underlying code.
• Misrepresent your identity or affiliation.

9) Intellectual Property
All content on the Site—including text, graphics, product images, logos, and designs—is owned by us or our licensors and protected by intellectual property laws. You may not reproduce or use this content without permission.

10) Third-Party Services & Links
The Site may include links to third-party services (carriers, payment processors, analytics tools, etc.). We do not control and are not responsible for third-party content, practices, or policies. Use of third-party services is at your own risk.

11) Warranties & Disclaimers
The Site and all products/services are provided “as is” and “as available” to the fullest extent permitted by law. We do not guarantee uninterrupted or error-free operation.

12) Limitation of Liability
To the maximum extent permitted by law, Cody Matthew, its employees, officers, and partners are not liable for indirect, incidental, special, or consequential damages—including lost profits, lost data, or business interruption—arising from your use of the Site or products.
Our total liability is limited to the amount you paid for the product(s) involved in the claim.

13) Indemnification
You agree to indemnify and hold Cody Matthew harmless from claims arising from your breach of these Terms or misuse of the Site.

14) Changes to These Terms
We may update these Terms at any time by posting a revised version on the Site. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

15) Governing Law & Venue
These Terms are governed by the laws of the UK without regard to conflict-of-laws principles.
Any disputes not resolved under applicable consumer-protection rules fall under the exclusive jurisdiction of the courts located in London.

Contact & Business Information
Cody Matthew
Address: 
Email: support@codymatthew.com

Business Hours: Mon–Fri, 9:00–18:00 GMT